7o77 Privacy Policy — Your Data, Your Rights

7o77 ("the Platform") is the data controller responsible for the personal data collected through the 7o77 website at 7o77.bio and any associated interfaces. If you have questions or concerns about how your personal data is handled, or wish to exercise any of your data rights, you may contact our data support team at the email address published in the footer of this website. We will respond to all data-related enquiries within 30 calendar days of receipt.

This Policy applies to all personal data we process about registered players, unregistered site visitors, individuals who contact us for support, and any other person whose personal data we hold in connection with the operation of the 7o77 platform.

We collect the following categories of personal data in connection with your use of the 7o77 platform:

• Identity data: full name, date of birth, username, and copies of identity documents provided during KYC verification.
• Contact data: mobile phone number and, where provided, email address.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. last four digits of a Visa card or registered bKash number), account balance history.
• Technical data: IP address, device type and operating system, browser type and version, session duration, pages visited within the platform, and connection timestamps.
• Gameplay data: game history, bet amounts, win/loss records, and bonus participation history.
• Communications data: records of support conversations, complaint correspondence, and any other written or electronic communications between you and 7o77.

We use the personal data we collect for the following purposes, each of which has a lawful basis:

• Account operation: to create and manage your player account, process deposits and withdrawals, and deliver the platform's services to you. Legal basis: performance of contract.
• Identity verification and fraud prevention: to verify your identity, confirm your age (21+), detect and prevent fraud, money laundering, and other illegal activity. Legal basis: legal obligation and legitimate interest.
• Customer support: to respond to your enquiries, process complaints, and provide account assistance. Legal basis: performance of contract and legitimate interest.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling, apply account-level restrictions where requested, and contact players where we have welfare concerns. Legal basis: legal obligation and legitimate interest.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have provided consent. Legal basis: consent (withdrawable at any time).

7o77 does not sell your personal data. We may share your data with the following categories of third-party service provider, strictly on a need-to-know basis and only to the extent required to fulfil the relevant purpose: payment processors (bKash, Nagad, Rocket, Visa, Mastercard network partners) to process your transactions; game providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) to deliver game content and maintain game integrity; fraud and identity verification services to meet our KYC and anti-money-laundering obligations; and IT infrastructure providers who host and maintain the platform's technical systems.

All third-party service providers who receive your data are required by contract to handle it in accordance with applicable data protection standards, to use it only for the specified purpose, and to delete it when it is no longer required. We do not permit third parties to use your personal data for their own marketing purposes. We may also disclose personal data where required to do so by law, court order, or at the request of a competent regulatory or law-enforcement authority.

The 7o77 platform uses cookies and similar tracking technologies to deliver and improve the platform's functionality. We use the following categories of cookie:

• Strictly necessary cookies: required for the platform to function. These cannot be disabled and include session management, login state persistence, and security tokens.
• Functional cookies: used to remember your language preference and account display settings across sessions.
• Analytics cookies: used to understand aggregate usage patterns — such as which games are most popular and how players navigate the platform — so we can improve the user experience. Analytics data is processed in aggregated, anonymised form.
• Marketing cookies: placed only where you have consented to receive promotional communications. These allow us to measure the effectiveness of our promotions and ensure you receive relevant offers. You may withdraw consent and delete these cookies at any time via your browser settings.

We retain your personal data for as long as your account remains open and for a period thereafter as required by law or legitimate business need. Specifically: account registration data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money-laundering record-keeping requirements; support communications are retained for three (3) years; analytics and session logs are retained for twelve (12) months in aggregated form.

When data is no longer required for any purpose, it will be securely deleted or anonymised. You may request early deletion of data that is not subject to mandatory retention periods by contacting our support team. We will confirm the outcome of any deletion request in writing within 30 days.

Subject to applicable law, you have the following rights in relation to your personal data held by 7o77:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations.
• Right to restriction of processing: you may request that we restrict processing of your data while a complaint or accuracy dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at the email address shown in the footer of this website. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.

7o77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data in transit, server-side encryption for sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing of platform infrastructure, and staff training on data handling and security best practices.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected players without undue delay. If you believe your account has been compromised, contact our support team immediately.

The 7o77 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on the 7o77 platform, please contact our support team immediately so we can take appropriate action.

The 7o77 platform serves players based in Bangladesh. Some of our third-party service providers (including game providers and payment infrastructure partners) may process data in jurisdictions outside Bangladesh. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place — including contractual data protection clauses equivalent to applicable data protection standards — to protect your data to the same standard that applies within Bangladesh.

If you have concerns about any international transfer of your personal data, you may contact our support team for further information about the safeguards in place for that specific transfer.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the effective date shown at the top of this page. Where the changes are significant and affect your rights, we may also notify you directly via the contact details on your account. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7o77 handles your personal data, please contact our data support team. Our contact email address is published in the footer of this website. We treat all privacy enquiries with strict confidentiality and aim to provide a full written response within 30 calendar days of receipt.

For account-related support, bonus queries, or general platform assistance, you can also reach our customer support team via the same contact email. Our team is available seven days a week and will do their best to assist you promptly.